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Will my item(s) be insured?
Where do you ship too?
What if my item(s) are damaged upon their arrival to me?
What if my item(s) are lost after shipment?
How soon will my item(s) ship?
What are my chances of my item(s) becoming lost during shipment?
What type of payments do you accept?
Do you offer shipping discounts?
How long have you been in business?
Are you licensed?
Do any of your items come from China?
Do you only sell children's jewelry?
What category is the Teen Jewelry listed?


Will my item(s) be insured?
Yes, insurance is included with the shipping fees.

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Where do you ship too?
We ship to anywhere in the United States, Canada, Australia, Germany and the United Kingdom.

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What if my item(s) are damaged upon their arrival to me?
Contact your local USPS to file your insurance claim. You will need to take a copy of your invoice and the damaged item with you to the USPS.

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What if my item(s) are lost after shipment?
Contact your local USPS to file your insurance claim. Lost items require a 21 day waiting period by the USPS before an insurance claim can be filed. You will need to take a copy of your invoice and the damaged item with you to the USPS.

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How soon will my item(s) ship?
Your item(s) will be shipped within 24 hours after receiving your cleared payment. We ship M-Sat all year, excluding Thanksgiving Day and Christmas Day.

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What are my chances of my item(s) becoming lost during shipment?
Very slim, we have had VERY few problems with the USPS, they really do a great job.

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What type of payments do you accept?
We accept Paypal or Google and Money Orders. Please be aware, due to scammers, all Money Orders will be held for bank clearance, before your item(s) ships.

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Do you offer shipping discounts?
Yes, shipping on all jewelry items is $3 for the first item and $1 for each additional item(s).

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How long have you been in business?
Heidi's Jewelry, Gems and Treasures have been in business since February of 2006. Feel free to check out my feedback at Ebay. Search Yahoo or Google: heidisjewelry-gemsandtreasures.com

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Are you licensed?
Yes, Heidi's Jewelry, Gems and Treasures maintains a business license.

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Do any of your items come from China?
NO!! Our jewelry does not come from China and is therefore, Lead Free. Shop with confidence, only the best quality jewelry is offered for our/ your little ones.

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Do you only sell children's jewelry?
Our items are loved by all ages and are worn by all ages, but we cater mainly to our little ones. Occasionally, we will offer teen and adult jewelry or watches. You can visit our store to view teen and adult jewelry items listed for sale, under the proper category. We list our children's jewelry separately from the teen and adult items in our store. Teens are young adults and don't want to be considered children, nor do they want to shop for their jewelry under the children's category, so in order to respect their maturity, we list the teens and adult jewelry separately, in our store and with Ecrater.

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What category is the Teen Jewelry listed?
Until Ecrater opens a category especially for Teens, their items will be listed under the Adult category. Teens are young adults, don't want to shop with the kids and we try to respect that.

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Last Updated: 18 Jan 2012 22:28:55 PST home  |  about  |  terms  |  contact
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